60-night glow guarantee

Last updated: January 2026

Use your LUMOS mask for 60 nights. If your skin doesn't look brighter, smoother, or more even, send it back for a full refund. No restocking fees. No return shipping cost. No "you must show before and after photos." Just an honest trial period because we're confident in the product.

How to start a return

1. Email returns@lumosbeauty.co with your order number.
2. We send you a prepaid return label within 1 business day.
3. Drop the package at any USPS, UPS, or FedEx location.
4. Refund hits your original payment method within 3–5 business days of us receiving the package.

What qualifies

• Returned within 60 calendar days of delivery
• Mask, strap, and charging cable included (eye shields and pouch optional)
• One return per household per 12 months — no industrial reselling, please

Damaged or defective on arrival

If your mask arrives broken or doesn't power on, email us within 7 days of delivery with a photo. We'll ship a replacement before you even return the original — no need to wait.

Exchanges

Since we sell one product, exchanges aren't usually needed. If you got the wrong color or accessory, email us and we'll swap it free of charge.

International returns

We accept returns from any country. International customers are responsible for return shipping. Once we receive the package, the refund processes the same way.