Shipping

Last updated: January 2026

Processing time

Orders are processed within 1 business day. You'll get a tracking link by email as soon as your package leaves our warehouse.

United States

• Standard (3–5 business days) — Free on orders over $80, $6.95 otherwise
• Express (1–2 business days) — $14.95 flat
• Saturday delivery — Available in select metros at checkout

International

• Canada & UK — 5–8 business days, $14.95 flat
• EU, Australia, New Zealand — 7–12 business days, $19.95 flat
• Rest of world — 10–18 business days, calculated at checkout

International customers are responsible for any customs duties or import taxes assessed by their country.

Tracking

Every order ships with a tracking number. You'll receive it via email once your package is in transit. Tracking updates in real time and can be viewed through your carrier's site or by replying to your shipping confirmation.

Lost or damaged packages

If your tracking shows delivered but the package hasn't arrived, please wait 48 hours (it sometimes shows up). After that, email orders@lumosbeauty.co and we'll either reship or refund — your choice.

Address changes

We can update your shipping address before the order leaves our warehouse. Once it's in transit, it cannot be redirected. Reach out within an hour of ordering for the best chance.